Shipping and Return Policy

At TwillFab.com, we are committed to providing a hassle-free shopping experience for our customers. This Shipping and Return Policy explains our procedures to ensure transparency and customer satisfaction.

Shipping Policy

  1. Delivery Areas
    We offer delivery services throughout Nigeria. Whether you’re in an urban center or a remote area, we aim to bring our products to your doorstep.
  2. Delivery Times
    Standard Delivery: 5–10 business days.
    Express Delivery: 2–5 business days.
    Delivery times may vary based on your location and external factors such as weather or courier delays.
  3. Shipping Fees
    Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
    Free shipping is available on orders exceeding [insert amount].
  4. Order Tracking
    Once your order is shipped, you will receive a tracking number via email or SMS. This allows you to monitor the progress of your delivery in real time.
  5. Delivery Issues
    If you experience delays, receive a damaged package, or encounter any delivery-related issues, please contact our support team immediately for assistance.

Return Policy

  1. Eligibility for Returns
    You may return products if:

The item is unused, undamaged, and in its original packaging with all tags and labels attached.
The return request is made within 7 days of delivery.

  1. Items Not Eligible for Returns
    Customized or personalized products.
    Items marked as “Final Sale” or “Non-Returnable.”
    Products damaged due to improper handling by the customer.
  2. How to Initiate a Return
    To initiate a return:

Contact our customer support team at [Insert Email Address] with your order details and reason for return.
After approval, you will receive instructions for returning the item.
Ensure the product is securely packaged for return shipping.

  1. Return Shipping Costs
    Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
    For defective or incorrect products, TwillFab.com will cover the return shipping costs.
  2. Refund Process
    Once we receive and inspect the returned item, we will process your refund within 7 business days.
    Refunds will be credited to the original payment method.
    Shipping fees are non-refundable unless the return is due to our error.
  3. Exchanges
    If you wish to exchange a product, please contact our support team. Exchanges are subject to stock availability and must meet the same eligibility criteria as returns.

    Questions or Concerns?
    If you have any questions about our Shipping and Return Policy, please reach out to us:
    Email: support@twillfab.com

Thank you for shopping with TwillFab.com. We are here to ensure your satisfaction every step of the way!